FAQs

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Yes. We currently have G.I.A Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.

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All jewelry purchased from James Allen is eligible for a free cleaning every six months. You may also return your jewelry purchased from James Allen to our offices for free prong tightening, repolishing, rhodium plating, and cleaning. Contact Customer Service at 1-877-826-9866 for more information. *Exclusions and limitations apply. For specific details, refer to the Terms and Conditions here.

Yes. Every finished engagement ring or piece of fine jewelry valued at $1,000 or higher will be accompanied by a full insurance evaluation.

Although we provide you with an insurance appraisal that you can use to obtain coverage, we do not provide jewelry insurance. We have, however, partnered with Jewelers Mutual (JM) Insurance Company to provide you with the option of insuring your jewelry with theirpersonal jewelry insurance* plans. Insuring your jewelry with Jewelers Mutual® Jewelry Insurance is quick and easy, and leaves you with a feeling of emotional and financial security.Learn more. (*Insurance is available in all US states and Canada [except the province of Quebec]. James Allen is not a licensed agent of Jewelers Mutual Insurance Company and does not sell or recommend insurance).

We have collaborated with the Jewelers Mutual (JM) Group to provide an upgraded 3-year or lifetime protection plan that protects your jewelry against even more of life's surprises. You can purchase either one of these plans during checkout or at any time afterward. Click here to see what's covered and learn how to upgrade your warranty.

All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind every item that we sell and warrant that all pieces will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating, and cleaning services. In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry. Please contact customer service if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your James Allen jewelry. Interested in additional coverage? Learn more about our 3-year and lifetime upgraded protection plans here. *Note, the upgraded JM Care Plans™ are only available to customers located in the USA. Exclusions and limitations apply. For specific details, refer to the Terms and Conditions here.

Yes. You can purchase everything including our loose diamonds, engagement rings, or fine jewelry using our secure checkout process.

Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality — and a beautiful expression of your love. Learn more about custom designing your own engagement ring or fill out this form to get started. You can also call customer service 24/7 for any inquiries.

If you would like assistance with placing your order, please call us toll free at 1-877-826-9866, 24 hours a day, 7 days a week.

For questions about your order, call Customer Service at 1-877-826-9866, 24 hours a day, 7 days a week, or send an e-mail to service@jamesallen.com. You can check your order status online by clicking here. You will need your order number and email address.

We will resize your ring once for free within the first year of your purchase, including free return shipping worldwide. If more than one resize is needed or outside of the first year, a $25 fee applies to resize white, yellow, and rose gold rings, and $50 for platinum. The return shipping fee is $30 for all customers. We do not charge to ship the ring back to you so that service is always free. As part of our upgraded JM Care Plans,™ you get unlimited ring resizing at no additional cost to you for the duration of the plan. Click here for more information. *Some rings cannot be resized and will need to be remanufactured. This may be due to a size restriction, falling outside of the recommended range, or due to the design style. Upon receipt and inspection of your ring, you will be notified prior to any work being done to discuss the charge to remanufacture your ring. During our 30-day return policy, you will not be charged if your ring needs to be remanufactured. There will be a fee for rings that need to be remanufactured outside the 30-day return policy. Exclusions and limitations apply. It is important to know that your new ring may not look ‘exactly’ like the original, as minor variations can occur. For specific details, refer to the Terms and Conditions here.

A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS, and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.

The Four Cs - Carat (size), Color, Clarity and Cut are the industry grade standards from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features.

A diamond's cut determines how effectively it returns light to the viewer's eye. A well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight. To learn more about cuts click here.

"Eye-Clean" is a term used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will usually be eye-clean. Diamonds of SI1, SI2, and I1 need to be visually inspected to determine whether any inclusions are visible from the top. We can inspect any diamond at no charge.

We ship every loose diamond and diamond engagement ring with an independent GIA, AGS, or IGI lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.